Community Rights and Responsibilities
120 Student Services Building
Illinois State University
Normal, IL 61790-2440
Telephone: (309) 438-8621
Facsimile: (309) 438-7560
Email:
Community Rights & Responsibilities maintains an expert staff in conflict resolution and conflict management issues, as well as a variety of resources that are available to all members of the University community.
Conflict in Group Work (PowerPoint presentation)
Community Rights & Responsibilities offers a wide variety of educational programs, and is available to design programs on request as they relate to conflict resolution services. Pre-developed programs include the following:
This program introduces the participants to a working definition of conflict, an introduction to the various styles for managing conflict, and an exploration of the strengths and weaknesses of each style. This is an excellent program to utilize for a classroom setting or small in-service workshop. The program is free. We ask for two weeks notice for scheduling this workshop.
This program is similar to Intro I, but also provides workshop participants with the opportunity to assess and understand their own conflict styles and preferences. This workshop is ideal for a team-building exercise or for residence hall floor programs. The program is free. We ask for two weeks notice for scheduling this workshop.
This program is an extension to Intro II, and provides small group exercises and opportunities to practice conflict resolution skills. The program is free. We ask for two weeks notice for scheduling this workshop.
Please provide your name, organization, telephone number, and e-mail address. Indicate which program you are requesting, as well as the approximate number of people that will be in attendance. Indicate any preference in dates, days, and/or times as well. We will contact you within 48 business hours to let you know the availability of the program.
CR&R maintains a variety of published materials related to conflict resolution, conflict management, and mediation. These resources are available for limited-time lending by visiting 120 Student Services Building. Our current list of resources includes:
Baruch Bush, R. and Folger, J. (1994) The Promise of Mediation: Responding to Conflict Through Empowerment and Recognition. San Francisco: Jossey-Bass. [ISBN 0-7879-0027-3, Replacement Cost $46]
Fisher, R., Ury, W., and Patton, B. (1991) Getting to Yes: Negotiating Agreement Without Giving In, New York: Penguin Books. [ISBN 0-14-01.5735-2, Replacement Cost $15]
Folberg, J. and Taylor, A. (1984) Mediation: A Comprehensive Guide to Resolving Conflicts Without Litigation. San Francisco: Jossey-Bass. [ISBN 0-87589-594-8, Replacement Cost $75]
Heyman, R. (1994) Why didn't you say that in the first place? How to Be Understood at Work. San Francisco: Jossey-Bass. [ISBN 1-55542-653-0, Replacement Cost $26]
Kolb, D. and Associates. (1994) When Talk Works: Profiles of Mediators. San Francisco: Jossey-Bass. [ISBN 1-55542-640-9, Replacement Cost $45]
Olshak, R. (2001) Mastering Mediation: A Guide for Training Mediators in a College and University Setting. Horsham, PA: LRP Publications. [ISBN 1-57834-023-3, Replacement Cost $95]
Tosca, E. (1997) Communication Skills Profile. San Francisco: Jossey-Bass. [ISBN 0-7879-0902-5, Replacement Cost $18]
Ukens, L. (1997) Getting Together: Icebreakers and Group Energizers. San Francisco: Jossey-Bass. [ISBN 0-7879-0355-8, Replacement Cost $75]
Ukens, L. (1997) Working Together: 55 Team Games. San Francisco: Jossey-Bass. [ISBN 0-7879-0354-X, Replacement Cost $45]
Ury, W. (1993) Getting Past No: Negotiating Your Way From Confrontation to Cooperation. New York: Bantam. [ISBN 0-553-37131-2, Replacement Cost $16]
In addition, an annotated bibliography of conflict resolution resources for education is available (pdf file).
